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Nova Online Training SAP C4C HANA MM and FICO  nova Online Training



SAP's Cloud for Customer(C4C) is now renamed as SAP Hybris C4C making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications.


SAP Hybris Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios.


We at Nova Online Training offers best training program for SAP Hybris C4C. Our training programs are specially designed for both individuals and corporate at a most feasible cost. Come join us for better professional career success.

SAP C4C Curriculum



• Introduction of SAP C4C

• System Landscape

• Tenant Landscape

• SAP Cloud architecture and Strategy

• SAP HYBRIS cloud for customer – pricing/Partner

• Sales / Pre-Sales


SAP Hybris Cloud for Customer Project Implementation C4C10


• Introduction to SAP Hybris Cloud for Customer

• Working with SAP Hybris Cloud for Customer

• Accounts and Contract Management

• Product and Price Lists

• Organization Structure

• Territory Management

• User and Business Role Management

• Data Migration

• Integration

• Notification and Workflow

• Personalization and Extensibility

• Analytics Framework

• Mobile

• Solution Walkthrough and Test Plans

• Preparing for Go-Live


SAP Hybris Cloud for Sales C4C12


• Introduction to SAP Hybris Cloud for Sales/Marketing

• Target Group

• Campaigns

• Lead Scores

• Content (Email templates)

• Marketing funds

• Lead Management

• Partner determination procedure

• Status Management

• Date / Text management

• Opportunity Management

• Quotation Management

• Order Management

• Activity Management

• Visit Planning and Execution

• Partner Channel Management

• Sales Planning and Forecasting

• Pricing

• Account 360 & Sales Intelligence

• Influencer Map


SAP Hybris Cloud for Service C4C14


• Introduction to SAP Hybris Cloud for Service

• Communication Channels

• Service Levels, Categories & Work Distribution

• Knowledge Base

• Registered Products & Installed base

• Warranty Management

• Maintenance Plan

• Resource Scheduling and Time Recording

• Contracts

• Templates & Reporting

• Visit Scheduler

• Case Management

• ERP Integration

• SAP Hybris Cloud for Service – Hybris Commerce Integration


 Interaction center/Customer service






• Gmail integration

• Groupware Integration

• Social Media Messages


SAP Hybris Cloud for Customer – Integration C4C50


• Integration Overview

• Introduction to SAP Hybris Cloud for Customer Integration

• Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration (SAP PI)

• C4C integration with ERP using SAP HANA Cloud Integration

• Configure Integration in Cloud Solution

• Communication set Up

• Communication Arrangement

• Maintain ERP Number Ranges

• Perform Code List Mapping

• Create ID Mapping

• ID Mapping using the Microsoft Excel Template

• Data Load Phase: Perform Initial Data Load

• Data Load Phase: Perform Delta Load

• Monitor Phase: Monitor Message Flow Across Systems


 Integration Process of Sales & Service


• Account 360 Overview

• Integration Opportunity Follow Up Document in ERP

• Opportunity with Customer Quote Processing in ERP

• Opportunity with Sales Order Processing in ERP

• Creation of Sales Quote Follow Up Document in ERP

• Creation of Ticket Follow Up Document in SAP ERP

• External Pricing Produces Real Time Price Request




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